Terms and conditions of use

SERIDERM UK LIMITED

Registered office

2 & 3 Iron Bridge House
Bridge Approach
London NW1 8BD
United Kingdom

Company number

13096597

1Introduction

These Terms and Conditions of Use (“Terms”) govern the provision and use of the Website and the services made available through the Website by SERIDERM UK LIMITED (“SERIDERM UK”, “we”, “us” or “our”).

By accessing or using the Website, the User agrees to be bound by these Terms.

The information available on the Website is provided for general information purposes and does not constitute contractual advice unless expressly stated otherwise.

The User acknowledges that they have read and understood these Terms and agrees to comply with them in full.

The User confirms that they have the necessary competence and resources to access and use the Website and the Services.

The User uses the information available on the Website at their own responsibility.

Accessing and using the Website constitutes acceptance of these Terms.

SERIDERM UK reserves the right to amend these Terms and the functionalities of the Website at any time. Any updated version will be made available on the Website.

2Purpose of the Service

The Services made available through the Website may allow Users, through sections such as “JOIN US”, “CONTACT US”, “REGISTRATION” and “SUBSCRIBE TO OUR NEWSLETTER”, to:

• submit a job application;
• submit a contact request;
• be redirected to the website of a Centre in order to make an appointment;
• register for an event, including conferences, meetings, webinars or web conferences organised by SERIDERM UK or potentially organised in partnership with SERIDERM UK;
• subscribe to the SERIDERM newsletter and receive information concerning SERIDERM UK, its activities and developments.

This list is not exhaustive.

The Services are available to Users in accordance with the procedures implemented on the Website.

Use of the Services is personal and non-transferable.

The Website and Services are provided as a technical intermediary only. They do not constitute, in particular:

• an online medical consultation service;
• an emergency medical service;
• a medical diagnosis service; or
• a general medical appointment booking service.

Where applicable, individual Centres may operate their own websites and appointment booking systems.

The information stored through the Services in relation to a User consists of information provided by the User or collected in accordance with the applicable privacy requirements.

SERIDERM UK reserves the right to modify, suspend or discontinue any functionality of the Website or Services where reasonably necessary.

3Personal Data and Privacy

3.1Collection of personal data

The use of certain Services provided through the Website may require the User to provide personal information.

The User is free to use the Website, subject to providing the information necessary for the relevant Service.

The User agrees to provide accurate, truthful, complete and up-to-date personal information.

SERIDERM UK, as the organisation responsible for processing personal data in connection with the Website, will process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or replaced from time to time.

Where applicable, SERIDERM UK may also be required to comply with other applicable data protection and privacy legislation.

Personal data collected through the Website may be processed for the purposes of providing and administering the Services offered through the Website.

SERIDERM UK will provide appropriate privacy information explaining how personal data is collected, used, shared, retained and protected.

The personal data requested through mandatory fields is necessary for the relevant Service. Where information is optional, this will be indicated where appropriate.

3.2Categories of personal data

Depending on the Service used, SERIDERM UK may collect the following information:

Job applications

• first name and surname;
• telephone number;
• email address;
• information contained in the CV or other documents submitted by the applicant.

Contact requests

• first name and surname;
• email address;
• telephone number where provided;
• information contained in the request.

Event registration

• first name and surname;
• email address;
• profession;
• any other information necessary for registration and organisation of the event.

Newsletter subscription

• first name and surname;
• email address.

The email address may also be used, where permitted by applicable law and where appropriate consent or another lawful basis exists, for satisfaction surveys and communications relating to SERIDERM UK.

Personal data may also be used in aggregated and irreversibly anonymised form for statistical and research purposes.

3.3Lawful basis for processing

SERIDERM UK will only process personal data where there is an appropriate lawful basis under the UK GDPR.

Depending on the circumstances, this may include:

• performance of a contract or taking steps at the User’s request before entering into a contract;
• compliance with a legal obligation;
• the User’s consent, where consent is required;
• legitimate interests pursued by SERIDERM UK or a third party, where those interests are not overridden by the User’s rights and interests.

Where processing is based on consent, the User may withdraw their consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

SERIDERM UK will only use personal data for purposes that are compatible with the purposes for which it was collected, or where another lawful basis permits the processing.

The ICO requires organisations to be transparent about their purposes for processing, lawful bases, recipients, retention periods and individuals’ rights.

3.4User rights

Subject to the conditions and exemptions provided by applicable data protection legislation, Users may have the following rights:

• the right to request access to their personal data;
• the right to request rectification of inaccurate or incomplete personal data;
• the right to request erasure of personal data in certain circumstances;
• the right to request restriction of processing in certain circumstances;
• the right to object to processing in certain circumstances;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent;
• rights relating to automated decision-making and profiling, where applicable.

The availability of these rights depends on the legal basis for processing and the circumstances of the processing.

3.5Exercising your rights

To exercise any of the rights described above or to request further information about how SERIDERM UK processes personal data, the User may contact:

SERIDERM UK LIMITED
2 & 3 Iron Bridge House
Bridge Approach
London NW1 8BD
United Kingdom
Email: contact@seriderm.com

When making a request, the User should provide sufficient information to allow SERIDERM UK to identify the relevant personal data and respond to the request.

SERIDERM UK may need to request additional information to verify the identity of the person making the request, where reasonably necessary for security and data protection purposes.

3.6Complaints

Users who have concerns about the way SERIDERM UK processes their personal data are encouraged to contact SERIDERM UK first so that the matter can be investigated.

Users also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

Further information concerning individual rights and privacy information is available from the ICO.

3.7Sharing of personal data

Where necessary to provide the Services, personal data may be shared with service providers, partners, Centres or other third parties involved in the provision of the relevant Service.

Where third parties process personal data on behalf of SERIDERM UK, SERIDERM UK will take appropriate steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

Where personal data is transferred outside the United Kingdom, SERIDERM UK will ensure that the transfer is made in accordance with applicable UK data protection legislation and that appropriate safeguards are implemented where required.

3.8Retention of personal data

SERIDERM UK will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

Different categories of personal data may be retained for different periods depending on the purpose and applicable legal requirements.

Where a specific retention period applies, this will be communicated to Users through the relevant privacy information.

For job applications, personal data may be retained for a limited period following the recruitment process where necessary and permitted by applicable law, unless the applicant requests deletion or a longer retention period is justified.

3.9Security

SERIDERM UK implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no transmission or storage of information over the Internet can be guaranteed to be completely secure.

Users are responsible for taking appropriate measures to protect their own devices and systems, including maintaining appropriate security software and keeping passwords confidential.

4User Obligations

4.1Protection of minors

Where a Service is used by a minor, it must be used in accordance with applicable law and, where required, with the consent or involvement of a parent or legal guardian.

Parents or legal guardians remain responsible for the use of the Services by minors where required by applicable law.

4.2User commitments

The User agrees to:

• comply with these Terms;
• follow the procedures provided on the Website;
• provide accurate, complete and up-to-date information;
• use the Services only for their intended purposes;
• respect applicable laws and regulations.

The User must not:

• provide false, misleading or inaccurate information;
• provide personal information relating to another person without appropriate authorisation;
• use the Website for unlawful purposes;
• introduce information that breaches applicable laws or regulations;
• attempt to gain unauthorised access to the Website or its systems;
• interfere with the operation or security of the Website;
• introduce malicious software, viruses or other harmful code;
• create links to the Website without prior authorisation where such authorisation is required;
• use the Website in a manner that infringes the rights of SERIDERM UK or any third party.

Users must behave respectfully and honestly when communicating with SERIDERM UK.

The User is responsible for messages, information and documents submitted to SERIDERM UK through the Website or related communication services.

The User must not use the Website to defame, threaten, harass, abuse or unlawfully harm any person.

The User agrees to indemnify SERIDERM UK, to the extent permitted by applicable law, against claims arising from the User's unlawful use of the Website or breach of these Terms.

In the event of a breach of these obligations, SERIDERM UK may suspend or terminate the User's access to all or part of the Services.

5Liability and Warranties

5.1Availability of the Website

SERIDERM UK will use reasonable efforts to maintain the Website and Services and to remedy technical difficulties as soon as reasonably practicable.

However, SERIDERM UK does not guarantee that the Website or Services will always be available, uninterrupted or error-free.

The Website may be temporarily unavailable where necessary for:

• maintenance;
• repairs;
• updates;
• security measures;
• technical improvements;
• modifications or upgrades.

Where reasonably practicable, SERIDERM UK will seek to minimise disruption.

5.2Limitation of liability

The User acknowledges that the Internet and electronic communication networks have inherent technical limitations.

SERIDERM UK cannot guarantee:

• uninterrupted access to the Website;
• that all information will always be complete, accurate or up to date;
• that the Website will be compatible with every device or configuration;
• that the Website will always be free from viruses or other harmful components.

SERIDERM UK will not be responsible for interruptions, failures or connection difficulties caused by telecommunications networks, Internet service providers, third-party infrastructure or technologies outside SERIDERM UK's reasonable control.

SERIDERM UK will not be liable for losses caused by the User's failure to maintain appropriate security measures on their own equipment.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, SERIDERM UK shall not be liable for indirect or consequential losses arising from the use of, or inability to use, the Website or Services, to the extent permitted by applicable law.

5.3Third-party websites

The Website may contain links to third-party websites.

Such links are provided for convenience and do not necessarily constitute an endorsement by SERIDERM UK.

SERIDERM UK is not responsible for the content, availability, security or privacy practices of third-party websites.

Users should review the applicable terms and privacy policies of any third-party website they access.

6Suspension and Termination of the Service

SERIDERM UK may temporarily suspend the Website or Services where necessary for:

• maintenance;
• security reasons;
• technical reasons;
• legal or regulatory requirements;
• compliance with a request from a competent authority;
• suspected misuse or unlawful use of the Website.

Where reasonably practicable, SERIDERM UK will inform affected Users of significant suspension or termination.

SERIDERM UK may suspend or terminate a User's access where it reasonably believes that the User has breached these Terms or applicable law.

Where access is suspended or terminated because of a breach, SERIDERM UK may inform the User of the reason and, where appropriate, the duration of the suspension.

7Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, logos, photographs, software, designs and other materials, are owned by or licensed to SERIDERM UK or its licensors.

The User may access and use the Website for its intended purpose.

The User must not reproduce, modify, distribute, publish, transmit, sell or commercially exploit any part of the Website or its content without prior written authorisation, except where permitted by applicable law.

All intellectual property rights are reserved.

8Cookies

The Website may use cookies and similar technologies.

Where required by applicable law, SERIDERM UK will obtain the User's consent before placing or using non-essential cookies.

Users will be provided with appropriate information about the cookies used on the Website and, where applicable, choices regarding their use.

The ICO states that website visitors should be informed about cookies and that consent is generally required for cookies that are not strictly necessary for the operation of the website.

9Changes to these Terms

SERIDERM UK may update these Terms from time to time to reflect:

• changes to the Website or Services;
• changes in applicable law or regulation;
• changes to SERIDERM UK's business activities;
• security or technical requirements.

The latest version will be made available on the Website.

Users are encouraged to review these Terms periodically.

10Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, unless applicable mandatory law provides otherwise.

Subject to any mandatory consumer protection rights or other applicable legal requirements, the courts of England and Wales shall have jurisdiction over disputes arising in connection with these Terms.

11Contact

For any question concerning these Terms, the Website or the Services, please contact:

SERIDERM UK LIMITED
2 & 3 Iron Bridge House
Bridge Approach
London NW1 8BD
United Kingdom
Company number: 13096597
Email: contact-uk@seriderm.com